Privacy Policy

Effective Date: 1 July 2026

Sri Balaji Hemaram (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and website.

Information We Collect

We may collect the following information:

Name
Mobile number
Email address (if provided)
Delivery address
Order details and purchase history
Device information required for app functionality
Payment-related information (processed securely through third-party payment providers)

How We Use Your Information

We use your information to:

Process and deliver your orders.
Provide customer support.
Send order confirmations and delivery updates.
Improve our products, services, and user experience.
Comply with legal obligations.

Payments

Online payments are processed securely through trusted third-party payment gateways. We do not store your credit card, debit card, or UPI PIN information.

Information Sharing

We do not sell or rent your personal information.

Your information may be shared only with:

Delivery partners for order fulfillment.
Payment service providers for processing payments.
Government or legal authorities when required by law.

Data Security

We use reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Data Retention

We retain your information only for as long as necessary to provide our services, maintain business records, or comply with legal requirements.

Your Rights

You may request to access, update, or delete your personal information by contacting us. We will respond in accordance with applicable laws.

Children’s Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve user experience and website performance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Sri Balaji Hemaram

Email: SriBalajiHemaram@gmail.com

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the email address above.